Apply For American Airlines Jobs | Agent, Customer Services, Paris, France

Job Details

Company: American Airlines

Employment Type: Full-time

Job Location: Paris, France

Job Description

The job is a member of the Paris Charles de Gaulle Airport Team with the International & Cargo Division. This position will be responsible to support a group of Lead Agents in delivering a safe and first-class airport experience to our customers.

You will be expected to have an understanding of all areas of customer services and security and to work flexibly across all functions in both areas. On a day-to-day basis, you will report to and take instruction from the Lead Agents in Customer Services and Security.

 Check: Hiring Insurance Specialist in Canada

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Provides consistently high-quality customer service and ensures a seamless experience at all contact points

• Performs a range of airport-related duties and is prepared to support the daily operation in any capacity required in the following areas: check-in, gates, transfer, arrival, baggage services, and ticketing (ATAC)

• Performs all customer service and security functions where passenger contact is involved, i.e. checks passengers’ documents and screens passengers at check-in and at the departure gate

• Works closely with and takes instructions from the Lead Agents responsible for the flight/work areas/shift

• Conducts relevant administrative duties e.g. ATAC, pre-flight and post-flight departure

• Represents AA by adhering to the uniform standards and by adopting a customer-focused approach at all times

• Promotes and sells AA services and products to our customers

• Attends and completes all compulsory training by given deadlines

• Adheres to and promotes safe working practices at all times

• Carries out any other reasonable duties consistent with the post

Apply: Hiring Bus Driver In The United Kingdom

Job Requirements

• Excellent interpersonal skills

• A solution-oriented approach

• Ability to resolve conflicts within time constraints and without losing control

• Ability to handle stress effectively and work with minimum supervision

• A strong customer focus and enjoy face to face contact with customers

• Be a representative of the company at all times

• A well-groomed appearance and adhere to the uniform standards at all times

• Be willing and able to work in a shifting environment (including weekends, bank, and public holidays)

• Be reliable and punctual

• Comply with AA policies and procedures

• Be willing and able to successfully complete all relevant training

• Ability to communicate both written and verbally in English (C1 level or equivalent) and French

Preferred Qualifications

• Computer knowledge including Microsoft Word, Excel, and email

• Working knowledge of SABRE or QIK SABRE would be an advantage

• Prior customer service experience would be an advantage

• Prior airport experience would be an advantage

Hiring: Hiring Healthcare Assistant In the United Kingdom

Apply Here>>>

Leave a Reply

Your email address will not be published. Required fields are marked *