Dubai Metro Jobs – Customer Service Agent

Before proceeding to the job description and requirements we should little knowledge about the job location that is Dubai so as to give applicants some knowledge about where they are going to work. But I will say Dubai is a very nice place to live and work as it’s stress-free and easy to navigate from one place to another. Dubai is a city and emirate in the United Arab Emirates known for luxury shopping, ultramodern architecture, and a lively nightlife scene. Burj Khalifa, an 830m-tall tower, dominates the skyscraper-filled skyline. At its foot lies Dubai Fountain, with jets and lights choreographed to music. On artificial islands just offshore is Atlantis, The Palm, a resort with water and marine-animal parks.

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Job Description

According to the job source, it says: We are seeking customer service professionals to join our Dubai Tram team, to deliver a safe, reliable, world-class, customer-focused tram service. In this role, you will be roving around the Dubai Tram Al Sufouh System (DTAS) engaging with customers and responding to incidents. This role offers exciting career opportunities in Tram Driving.

Job Responsibilities

As a staff of any organization, you have a responsibility to take care of so kindly go through this aspect to see if it’s what you can handle before applying for the post

  • Distribute publicity materials and handle lost property;
  • Provide safe, reliable, convenient, and comfortable tram journeys
  • Enforce revenue protection procedures and associated by-laws;
  • Provide the very best in customer service and information;
  • Monitor and maintain station operational status and ensure the safety and comfort of passenger movement within the tram and station premises;
  • Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner;
  • Provide information on ticket sales and tram services information

Job Requirements 

For an applicant to get invited for the job or get employed for any post in any organization he or she must meet up with the company Requirement so in view of this all applicants should kindly endeavor to check this aspect too.

  • Ability to liaise in a professional and persuasive manner with staff at all levels in the organization;
  • Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
  • Lives the Serco values – Trust, Care, Pride, and Innovation
  • Customer-focused, professional engage with customers and seeks to identify and meet needs, taking swift action to resolve issues with integrity.
  • Identifies innovative ideas and solutions for everyday work problems that contribute to ongoing continuous improvement and add value to the customer. A mature, proactive, and responsible approach to work with initiative and problem-solving capability

Job Details

Company: Dubai Metro

Vacancy Type: Full-time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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